help
Frequently asked questions. For anything else: info@ubeybi.com
Shipping
When will my order arrive?
We ship from our warehouse in Cologne; delivery takes 2–4 working days.
How much is shipping?
Germany 4.90 €, free from 49 €. Austria 9.90 €. Other EU countries 12.90 €.
Returns
Can I return an item?
Yes. You can withdraw within 14 days of delivery without giving a reason. Use the “Withdraw from contract” link at the bottom of every page.
Who pays for the return?
You bear the cost of the return shipment.
Payment
Which payment methods do you accept?
PayPal, Klarna, credit/debit card, Apple Pay and Google Pay. In Austria also EPS.
Fit
Will it fit my stroller?
Our products fit most strollers, prams and infant car seats with a 3- or 5-point harness. Not sure? Send a photo of your stroller to info@ubeybi.com and we will reply.
Care
How do I wash it?
Care instructions are on every product page under “Material & care”.
