Refund policy

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the last goods.

To exercise your right of withdrawal, you must inform us (UBEYBİ, owner Nurgül Sözen Schulz, Hochwinkel 91, 51069 Köln, Germany, phone: +49 152 37726508, email: info@ubeybi.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but this is not mandatory.

You can also exercise your right of withdrawal online at https://ubeybi.com/pages/vertrag-widerrufen. If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium (e.g. by email), including the content of your withdrawal statement and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except for supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied proof of having sent back the goods, whichever is earlier.

You shall send back or hand over the goods to UBEYBİ, Hochwinkel 91, 51069 Köln, Germany without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(If you want to withdraw from the contract, please complete and return this form.)

– To UBEYBİ, owner Nurgül Sözen Schulz, Hochwinkel 91, 51069 Köln, Germany, email: info@ubeybi.com:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as appropriate.